💳 Consumer Protection & Reversals

Refund & Cancellation Policy

Transparent, player-first guidelines ensuring zero financial risk on Games Kharido transactions.

Last Updated: November 2, 2026 • Fair Commerce Guarantee

1. The Games Kharido Delivery Guarantee

At Games Kharido (gameskhraido.in), we stand behind every diamond replenishment executed on our network. Under normal operating conditions, Free Fire diamonds and the 100% Double Bonus are injected into your Player UID within 5 to 15 minutes of payment confirmation.

⚡ Automated Safe Recovery: If your bank account or UPI app (PhonePe, Paytm, Google Pay) was debited, but our system encountered a network timeout before delivering diamonds, our automated reconciliation engine automatically refunds your money or finishes diamond delivery within 24 hours.

2. Eligible Refund Scenarios

You are 100% entitled to a full refund or re-credit under the following verifiable circumstances:

  • Failed Transaction with Bank Debit: Money was deducted from your account, but the order status on Games Kharido displays 'Failed' or 'Incomplete'.
  • Duplicate Payment / Double Charge: Your bank or UPI app debited your account twice for the exact same order reference ID.
  • Publisher API Unavailability: If publisher maintenance prevents diamond fulfillment for more than 4 hours, you may request an immediate full reversal.

3. Non-Refundable Scenarios (Digital Goods Law)

In accordance with international consumer laws governing intangible digital gaming currency:

  • Successful Diamond Delivery: Once diamonds and promotional bonuses have been successfully credited to the Player UID specified during order creation, the transaction is non-refundable and non-reversible.
  • User-Submitted UID Typo: If you entered the UID of another player and the diamonds were successfully credited to that account, we cannot retrieve or refund those funds. Please double-check your UID carefully before hitting pay.
  • Buyer's Remorse: Changing your mind after diamonds have landed in your in-game vault does not qualify for a refund.

4. Refund Turnaround Time (TAT)

When an approved refund is triggered, funds are credited back exclusively to the original payment method used during checkout:

  • UPI (GPay / PhonePe / Paytm): Typically processed within 2 to 24 hours.
  • Net Banking / Debit Cards: Typically processed within 3 to 5 banking business days (depending on your issuing bank).
  • Wallet Balances: Typically credited instantly or within 12 hours.

5. How to File an Expedited Refund Request

If you experience any billing discrepancy, reach out directly to our dedicated finance desk. To guarantee resolution within 2 hours, please include:

1. Order Reference ID: (Provided on your checkout screen or email)

2. Bank UTR / Transaction ID: (12-digit UPI reference number from your bank app)

3. Player UID: (Your in-game numeric ID)

4. Payment Screenshot: (Showing the debited amount and timestamp)

Send to: [email protected]